RETURN AND REFUND POLICY
Every item we sell is made to order just for you. Because each piece is printed and sewn after you place your order, we are not able to accept returns or exchanges for buyer's remorse, incorrect size selection, or a change of mind. Please check the size guide on each product page before ordering.
We do stand behind the quality of what we ship.
Damaged or defective items
If your order arrives damaged, misprinted, or defective, contact us within 14 days of delivery at countryrootsgritgrace@gmail.com. Include your order number and clear photos of the item and the packaging. We will review your claim and, if approved, send a replacement at no cost to you or issue a full refund, whichever you prefer.
Lost or missing orders
If tracking shows your order as delivered but you have not received it, or if your order has not arrived within a reasonable time after shipment, contact us and we will work with the carrier to resolve it.
Order changes and cancellations
You may cancel or change an order within 24 hours of placing it, as long as it has not yet entered production. Email us as soon as possible. Once production begins, we cannot cancel or modify the order. There is no restocking fee.
Refunds
Approved refunds are issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or card issuer.
Questions
Country Roots: Grit & Grace
countryrootsgritgrace@gmail.com
